It might also be possible that it was enabled in the past, but you briefly disabled it ‘as a test’ – then forgot this. Naturally though, the QuickConnect.to service will only work if you have enabled QuickConnect within your NAS. This is also the URL that you would need to share with friends or colleagues, whether you’re trying to show them photos from Synology Photo Station or you want to grant them access to your NAS’s files. by enabling QuickConnect and then navigating to in your web browser. ![]() You will instead need to use external access, i.e. The moment your device connects to another Wi-Fi network (or LTE network, if you’re on a phone), you will not be able to connect to your Synology NAS using local access. This is because a local URL can only ever resolve to your NAS from within your home network. After all, a URL like (or will not work outside of your home network. If you are out of your home, or you are trying to share NAS access (or Synology Photos) with friends, you will need to ensure that you use the external address to connect to it. Some keys and money alongside a map and Airbnb app You should double check your NAS, ensuring that it is turned ON (shown by a blue light around the power switch) and the disk and LAN lights are flashing green (showing they are working well): This will naturally lead to you getting the “This site can’t be reached” error because the web browser quite literally can’t access your Synology NAS. ![]() Who knew? But (half) joking aside, if you can’t directly see your NAS, you might assume that it is working fine – when it is actually having issues (or turned off). This might seem obvious, but it’s worth double checking. Double Check That Your NAS Is Actually On! There are a range of possible causes, but I will start with the most likely ones. Let’s dive into why you might get this error, and how you can resolve it. This error is particularly annoying because it’s just so vague! It would be better if it said “Your Synology NAS has a port forwarding issue” or “You are trying to access your NAS using the wrong URL”! However your web browser simply doesn’t know exactly why your Synology NAS is acting up (or that you are trying to access a Synology device), so it is forced to give the vague error instead. The dreaded “This site can’t be reached” error Fixing The “This Site Can’t Be Reached” Error While this is a frustrating error, there are often some simple fixes for it. However whether you connect locally or externally, you might sometimes get an error in your browser like “This site can’t be reached: (site) took too long to respond” or “This site can’t be reached. I will discuss this point in more detail later. Key Point: It is important to know whether the URL you are using is a local or external address, because no-one will be able to use a local address (starting with or outside of your own home network. This is known as external/internet access. If you are away from your home, you can access your NAS by launching your web browser and going to (assuming you have enabled QuickConnect, of course). You can also access your files (and the admin panel) through your web browser by navigating to – or if you know your NAS’ IP address, by going to This is known as local LAN access, and it usually starts with “192”. This then allows your NAS to be accessed anywhere in your home, hopefully allowing super-fast file transfers. 2.8 Reset Your Synology NAS Overview: How Synology ConnectsĪ Synology NAS is usually connected to your home network via an ethernet cable: by plugging one end of the cable into your NAS, and the other into your router (or a network switch).
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